Trusted by the world’s most innovative businesses – big and small
Benefits of Anix’s Technology
Anix is a customer engagement service available to help your customers 24/7, making the sales and support experience more efficient by reducing volume by up to 40% upon launch.
Customers interact with Anix using natural and personal communication, allowing for faster problem solving and clear next steps. Answer too difficult to be answered? Anix immediately forwards the inquiry to your support center.
Improve customer satisfaction
Quickly answer questions and remove friction from the customer experience.
Increase conversion rates
Provide users with a personalized experience that removes distractions and helps them convert.
Improve acquisition and upsell
Activate the data you have to find more customers and make your best ones even better.
Easy to deploy
Anix takes minutes to implement standalone or integrates into platforms like ZenDesk, Shopify and SalesForce.
How does Anix work?
Create a repository of questions that are frequently asked and their straightforward answers. These questions are an inefficient use of your human support team’s time.
Anix serves as a virtual customer service agent, quickly answering questions. If a question doesn’t have an answer in your repository, your live service team can use Anix to directly talk with the customer. The Anix avatar will make the experience feel personalized and immediate.
Anix Keeps Learning
The Anix platform will make recommendations for how to make your question and answer repository more accurate and diverse. By expanding Anix’s knowledge base, your team can support more volume without having to increase your human support staff.
Our company's goals have always been to create the best experience for our customers and to grow our business. When I first heard of Anix, I was skeptical but my experience with the product has settled all my doubts and surpassed all my expectations. Anix has the perfect market fit for us. It helped us build confidence in the market by providing us with the perfect tool for customer collaboration. Having a virtual assistant has been extremely beneficial because it allows us to extend our user base and acquire new business.
Founder & CEO at OfficeLunch
Anix has been advantageous for our business. The fact that you can customize the product to suit your company's specific needs is phenomenal. Handling the volume of customer questions and inbound requests was a challenge for us but Anix was able to help us organize the way we took incoming messages. Having Anix on our website not only helped our company improve customer retention but using the Anix console regularly allowed us to learn more about our online business.
Founder & CEO at Knoxlabs and Rodin
Customer Management & Loyalty
Customer loyalty by making improvements based on customer input